Find quick answers to your questions below...

Spun Bamboo® FAQ

top What Guarantee do you offer? How do I contact BambooClothes.com? How can I tell if an item is available? Where do I find more information about an item? Can I ship items to multiple addresses? What are your shipping and processing charges? Do you ship to addresses outside of the contiguous United States? How long will delivery take? Can I pick up my order? Can I order by phone? How do I track the status of an order? How do I redeem a Gift Certificate or Coupon online? How do I use my Gift Certificate online? How do I cancel an order? How do I exchange or return an item? Do you charge my credit card at the time of my order? Is it safe to use my credit card on your website? What if my order arrives damaged? Do I need to pay sales tax? Will you have new products in the future? Can you make customized products? What are the benefits of creating or registering an Account? Can I change my registration information, including my email address? How safe and secure is your website? What is your privacy policy? What is a CIN or CCN code? How do I report technical problems? Business Sales Spun Bamboo Gift Certificate Gift Certificates Our Guarantee At Ecodesignz and BambooClothes.com, we want you to be satisfied with every purchase. If any item does not completely delight you, we’ll take it back within 14 days for exchange or refund so long as the item is in "like new" condition. For purchases during the time between November 24th and December 24th, we allow returns and exchanges until January 14th to allow for gifting.  Underwear is not returnable. - back to top - How to contact us If you have any questions about our Spun Bamboo products or our website, please contact us by email (sales@bambooclothes.com), postal mail (EcoDesignz LLC, 1846 W. 169th Street, Suite A, Gardena, CA 90247) or by phone (888.SPUN.BAM or 888.778.6226). - back to top - How can I tell if an item is available? We always try to keep our items fully stocked, but on occasion, if an item temporarily sells out, upon selecting "add to basket", a message will appear telling you the item is currently out-of-stock. - back to top - Where do I find more information about an item? Detailed product information, including care instructions and size charts, can be found at the bottom of each item page. If you have additional questions, you can always contact our product experts in Customer Service by phone (888.SPUN.BAM or 888-778-6226) or by email (sales@bambooclothes.com). - back to top - Can I ship items to multiple addresses? Yes. Please call for instructions. 888.SPUN.BAM (888-778-6226) - back to top - What are your shipping and processing charges? All our products ship via UPS (United Parcel Service) or USPS (United States Postal Service). This choice of service and the actual charges for all orders can be obtained once you choose the items you wish to purchase and click on "Proceed To Check-out" button. Shipping cost is calculated on the total weights of all items in your shopping cart and the zip code or country to which they are going. UPS Next Day Air, Second Day Air, and 3 Day Select service is also available if your order is placed online Monday-Thursday by 2 pm Pacific Time. (Available to street addresses only, no PO Boxes). Please email (sales@bambooclothes.com) or call to verify once order has been placed: 888.SPUN.BAM or 888.778.6226. Please note: we recommend an USPS Priority Mail service when shipping to Alaska or Hawaii, as ground surface may take up to 3 weeks or more. All orders are FOB Los Angeles. International shipping: Our website will calculate actual charges to all countries once the final weight of the package is known. The most cost effective in terms of delivery time is USPS International Priority Mail (6-10 days to Europe or Australia). - back to top - Do you ship to addresses outside of the contiguous United States? Yes. Our website will accept orders and payment for most countries. If you have trouble making an international online order, please contact us at 888.SPUN.BAM or 888.778.6226.  Our Customer Service representatives are available during regular business hours. - back to top - How long will delivery take? We generally use the shipping method you choose at checkout and ship from Southern California. This means east coast deliveries will take approximately 5 business days with ground shipping while other areas will be less than this. For flat rate shipping or Free Shipping, we will choose the most cost effective option for you.   Once an order is shipped, you will receive a tracking number via email to check on your shipment’s progress through the respective shipper’s website. Faster shipping options are available at additional costs during checkout. Please call 888.SPUN.BAM or 888-778-6226 or email us (sales@bambooclothes.com) if you would like assistance with these options. - back to top - Can I pick up my order? Our main warehouse is located at 1846 W. 169th Street, Suite A, Gardena, California 90247. Although we are not open for walk-in business, we do accept appointments if you are local and would like to save shipping costs. Please call 888.SPUN.BAM or 888.778.6226 or email (sales@bambooclothes.com) for further information. - back to top - Can I order by phone? Absolutely. If you would rather talk to a person while placing your order, please call 888.SPUN.BAM or 888-778-6226 between 9am-5pm M-F (except holidays). If you call at other times, please leave your name and phone number and best time to call back, and we will return your call. - back to top - How do I track the status of an order? At the time your order is shipped, you will be emailed the tracking number. You can then check the status of your order by going to the applicable shipper’s website and inputting your tracking number. If you do not have your order number, please call 888.SPUN.BAM or 888-778-6226 or email us (sales@bambooclothes.com) for assistance. - back to top - How do I redeem a Gift Certificate or Coupon online? To redeem a Gift Certificate or Coupon, type the number in the space provided in Step 4 of the Payment Information page during the checkout process. If there is a balance of $8.00 or more after you have redeemed your Gift Certificate or Coupon, we will send you a new Gift Certificate for the remainder. If the balance is under $8.00, we will reimburse you by check to the billing address you have provided. You may apply multiple Gift Certificates toward your order by checking "I would like to add another Gift Certificate" in Step 4 of the Payment Information page. - back to top - How do I use my Gift Certificate online? To use your Gift Certificate online, enter the number located on the Certificate in the space provided on the Payment Information page during the checkout process. Balances will be retained in our data base for future use. To obtain your Gift Certificate balance, please contact Customer Service at 888.SPUN.BAM or 888-778-6226. You may apply multiple Gift Certificates toward your order by checking "I would like to add another Gift Certificate" in Step 4 of the Payment Information page. - back to top - How do I cancel an order? You may cancel your order at any time prior to pressing the "Submit Order" button at the end of the checkout process. If you want to cancel your order after you have pressed the Submit Order button, you should contact our Customer Service Department by email (sales@bambooclothes.com) or by phone (888.SPUN.BAM or 888-778-6226) immediately. You may cancel your order at any time as long as it has not shipped. Most orders ship within 1-2 days, if not the same day as the order. - back to top - How do I exchange or return an item? If your purchase does not completely satisfy you, you may always return any item within 14 days of receipt, as long as the item is in "like new" condition. If you are making an exchange, your new merchandise will be shipped to you at no additional shipping charge. Please include a note as to what action you would like taken (return and refund, or exchange for another item (with style, color and size, with balance to be charged to your credit card or balance to be reimbursed by check)). We advise that returns and exchanges be sent by insured mail. We cannot reimburse shipping costs for returns and exchanges. Returns and exchanges may be shipped to: EcoDesignz Returns 1846 West 169th Street, Suite A Gardena, California 90247 - back to top - Do you charge my credit card at the time of my order? We run an authorization only on your credit card at the time of the order. Only when the item ships do we actually charge the credit card. - back to top - Is it safe to use my credit card on your website? We make sure all transactions processed through SpunBamboo.com and BambooClothes.com are safe by using the SSL (Secured Socket Layer) encryption standard. Using a SSL compliant browser such as Microsoft’s Internet Explorer or Mozilla’s FireFox will enable you to conduct encrypted transactions on our website. Statistics show that online transactions are the safest form of credit card payment. Please see our privacy and security statement for complete details. - back to top - What if my order arrives damaged? We thoroughly inspect every item before shipment. Please inspect the items upon receipt. All damaged /defective items claims (with supporting photo taken) must be filed within 7 days from date of receipt. - back to top - Do I need to pay sales tax? Only orders shipped to within the state of California will have sales tax added. Currently, the rate is 9.00%. Outside of California no sales tax will be added. - back to top - Will you have new products in the future? Ecodesignz is continually seeking new designs and styles for bamboo apparel. Please check our website often for new items and colors, or you may send us your email address and we will notify you when new items are available. - back to top - Can you make customized products? If you have any special orders or requests, please contact us to discuss them. We are receptive to new ideas and would like to hear yours. 888.SPUN.BAM or 888-778-6226. - back to top - What are the benefits of creating or registering an Account? As a registered customer, you can store your personal billing information, save an address book of shipping addresses for your friends and family, and access our gift registry and wish lists. - back to top - Can I change my registration information, including my email address? As a registered user you can update and change your profile at any time. Simply sign in and then go to the "My Account" section of the website and make the appropriate changes. - back to top - How safe and secure is your website? Ecodesignz protects your online order information by using Secure Sockets Layer (SSL) technology. SSL digitally encrypts your order, making it undecipherable to anyone except Ecodesignz LLC. To take advantage of secure shopping, you must have an SSL-compatible browser such as Firefox or Internet Explorer. Some browsers and firewalls do not allow access to secure servers and will therefore limit your shopping experience. - back to top - What is your privacy policy? We encourage you to review our privacy policy by clicking on Your Privacy Rights that appears at the bottom of every page. - back to top - What is a CIN or CCN code? We require a CIN or card identification number on all credit card orders. The CIN is an important security feature that appears on the back of VISA, MasterCard, and on the front of American Express credit cards. This ID number is a three- or four-digit number that provides a cryptographic check of the information printed on the card. This helps validate that the customer placing the order is actually in possession of the card, and that the account is legitimate. - back to top - How do I report technical problems? If you experience a technical problem when using our site, please contact us immediately. You can call us (888.SPUN.BAM or 888-778-6226) or email us at sales@bambooclothes.com. Please provide a description of the problem, the browser, including the version that you were using, and the date and time you encountered the problem. - back to top - Business Sales Spun Bamboo welcomes new business relationships. We offer a wide spectrum of services and savings for our business to business clientele. Please see our Wholesale/ Private Label category for more information. - back to top - Spun Bamboo Gift Certificate Don’t know what to give? A Spun Bamboo gift certificate is a thoughtful solution that is always appreciated. Gift Certificates are available in denominations of $50, $75, $100, $150, $200 and $300, and are redeemable online or for phone orders. Ordering is easy and standard delivery shipping is free. - back to top - Gift Certificates • Spun Bamboo Gift Certificates will be accompanied with your personalized message enclosed. • Mailed directly to the recipient or to you. • No shipping charge for delivery by first class mail. • For rush orders, please request express shipping. Express Next Day shipping is available. Please call for more information. 888.SPUN.BAM or 888-778-6226. • Certificates shipped domestically will arrive in 5 to 7 business days; call Customer Service at 888.SPUN.BAM or 888-778-6226 for international delivery information.

Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy?

Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you?